Billing Information
This page explains how Website Unblocker usage is counted for billing purposes.
What is a billable request
A request is considered billable when it is successfully processed by the Website Unblocker service.
The following response statuses are counted as billable requests:
HTTP 200 – Successful response
HTTP 404 – Target not found
HTTP 499 – Request aborted by the customer
Requests aborted after processing has started are also billable and return HTTP 200. These aborts are initiated by the server when a request reaches the maximum allowed processing of 180 seconds. These responses indicate that the Unblocker was able to receive, process, and complete the request flow.
What is a non-billable request
A request is not billed when it fails due to access blocks or system-related errors.
The following responses are not counted as billable requests:
HTTP 403 – Access forbidden or blocked
HTTP 408 - Request Timed out
HTTP 5xx – Internal or upstream system errors
Requests that fall into these categories are excluded from billing calculations.
Important notes
Billing is based on request outcome, not on the content of the response
A response does not need to contain the expected data to be considered billable
Changes to request counting take effect only from their announced start date
For details about response statuses, please refer to the Response Codes documentation.
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